Last updated: 2026-05-01
Privacy Policy
Your privacy is important to us. This policy explains how ToyX collects, uses, and protects your information.
1. Information We Collect
- Account information: name, email address, and profile details you provide during registration.
- Listing information: photos, descriptions, categories, and location of toys you list.
- Communication data: messages sent through the platform between users.
- Usage data: how you interact with the platform (pages viewed, features used).
- Device information: browser type, operating system, and device identifiers.
2. How We Use Your Information
- To facilitate toy exchanges between users.
- To improve and personalise your experience on the platform.
- To communicate with you about platform updates, moderation notices, and support requests.
- To enforce our Terms & Conditions and prevent abuse.
- To comply with legal obligations.
3. Information Sharing
We do not sell your personal information to third parties. We may share information with:
- Other users: as necessary to facilitate exchanges (e.g., your chosen contact details shared with exchange partners).
- Service providers: payment processors (Paystack) and hosting services that operate the platform.
- Legal authorities: when required by law or to protect our rights.
4. Data Storage & Security
Your data is stored securely on servers located in South Africa and Europe. We implement industry-standard security measures to protect your information. However, no online service is 100% secure.
5. Data Retention
We retain your information for as long as your account is active. After account deletion, we may retain certain data for legal or operational reasons (e.g., exchange records for dispute resolution).
6. Your Rights
- Access: you can request a copy of your data.
- Correction: you can update your profile information at any time.
- Deletion: you can request account deletion through the platform.
- Objection: you can opt out of non-essential data processing.
7. Cookies
We use essential cookies for authentication and platform functionality. We do not use tracking cookies for advertising purposes.
8. Children's Privacy
ToyX is intended for users aged 18 and older. We do not knowingly collect data from children under 13.
9. Changes to This Policy
We may update this policy from time to time. We will notify users of material changes via the platform.
10. Contact
If you have questions about this privacy policy, please contact us through the app.